Frequently asked questions.
Do you deliver to my city?
We deliver across a wide stretch of Los Angeles and Ventura County. Our core service area covers the entire San Fernando Valley, including North Hollywood, Burbank, Van Nuys, Sherman Oaks, Studio City, Reseda, Northridge, Canoga Park, Woodland Hills, Chatsworth, Granada Hills, Sylmar, Pacoima, Panorama City, Sun Valley, Arleta, Mission Hills, Tarzana, Encino, Winnetka, Porter Ranch, & Mulholland Dr.
We also deliver throughout Greater Los Angeles and its most sought after neighborhoods including Beverly Hills, Bel Air, Pacific Palisades, Brentwood, West Hollywood, Hollywood Hills, Los Feliz, Silver Lake, Hancock Park, Calabasas, Hidden Hills, and Malibu.
Additional cities we serve include Glendale, Pasadena, Hollywood, Culver City, Santa Monica, Inglewood, Hawthorne, Compton, Downey, Montebello, Alhambra, El Monte, West Covina, Arcadia, San Gabriel, Santa Clarita, San Fernando, Simi Valley, Thousand Oaks, Moorpark, and La Cañada Flintridge.
Not sure if we reach you? Send us your address and we will confirm within 24 hours. Delivery fees vary by distance, just ask when you request your quote!
Prefer to skip delivery? Free curbside pickup is available at our North Hollywood location at 10752 Burbank Blvd.
How far in advance should I book?
For larger events, three weeks is ideal. For smaller, intimate events, we can often accommodate one week of notice. We absolutely take last minute reservations, although availability can be more limited. Send your date, city, and item list, and we will reply with a quote within 24 hours.
How does Delivery & Pickup go?
For most orders, we schedule delivery one day before your event so nothing feels rushed. If that is not possible, we deliver the morning of the event within an agreed time window. Circumstances can vary because of access rules, weather, or traffic, so timing may change, however we always try to deliver the day before and will keep you updated. Standard pickup is the day after your event.
Do you require a Deposit?
Yes. To reserve your items, we usually require a 25 percent deposit. You can drop it off at our shop in person or send it via Zelle. Your deposit is applied to your final balance. We will include deposit instructions in your quote and reply within 24 hours.
Need help measuring your space?
No problem, we can schedule a free site check to measure and plan your layout. We just need a little advance notice to set an appointment. Site checks are available within our service area and depend on availability. Share your address, preferred days and times, and any access notes. You can also send photos or a short video for a faster answer. We reply within 24 hours.
What is your cancellation or rescheduling policy?
We keep it simple : cancellations are free, no strings attached. Deposits are fully transferable and can be applied to any future date at any time. We just kindly ask for at least 24 hours notice so we can adjust our schedule accordingly. The last thing we want is to show up on delivery day and find out the event was cancelled, a quick text or call is all it takes and we will take care of the rest.
We also understand that Los Angeles weather can be unpredictable, especially for outdoor events. If you need to cancel or reschedule due to weather, the 24 hour rule goes out the window, we work with you all the way up to the morning of your event. Whether you are watching the forecast the night before or making a call at 7am the day of, reach out and we can figure it out together. You will never be penalized for something outside your control.
Deposits: 25% to reserve. Accepted via cash or Zelle only. Fully transferable, never forfeited.